A simple solution for Avaya Message Networking and Avaya Modular Messaging for Exchange integration

The Contact Sync Agent is a tool that allows Avaya Message Networking users to receive messages from Avaya Modular Messaging for Exchange.

Properly defined Active Directory Contact objects allow Avaya MM for Exchange to identify users and to determine where to deliver messages. MM for Exchange and Message Networking do not currently provide a method for creating or maintaining these Active Directory Contact objects for Message Networking users. The Contact Sync Agent creates and maintains Active Directory Contact objects for Message Networking users. Active Directory Contact objects are updated as subscribers are added, removed, or updated in the Message Networking system.

These are just some of the things you can do with Contact Sync for Avaya Modular Messaging for Exchange:

• Find Message Networking user voice mailbox addresses in your Exchange address list.

• Include Message Networking users as message recipients of distribution lists.

• Find Message Networking user mailboxes through the Modular Messaging TUI.

Contac Sync for Avaya Modular Messaging for Exchange is a useful tool for any messaging environment running both Avaya Message Networking and Avaya Modular Messaging for Exchange in tandem.

Step 1:  The voicemail system you wish to synchronize with Active Directory must be connected to an Avaya Message Networking system and correctly configured.

Step 2: Message Networking populates its node for that Voicemail system with a list of all subscribers that it retrieves.

Step 3: The Contact Sync Agent utility connects to Message Networking via LDAP (must be configured as an LDAP Remote machine) and retrieves the list of subscribers which it then stores in the Contact Sync Agent SQL database.

Step 4:  Contact Sync Agent uses the information stored in SQL from the previous step to create Active Directory contacts for each subscriber, setting the appropriate flags for OCTELNET communication.  The information for each subscriber’s contact is then saved to SQL.

At this point, all the contacts are created for that node.  On subsequent cycles of the Contact Sync Agent service it will check for new subscribers to add and also any updates on previously existing subscribers.  In the event of a new subscriber, Contact Sync Agent recognizes it as new (it does not have a Contact record) and creates it in Active Directory.  If any fields are changed that are necessary for the Contact object (such as name) then those fields are updated in the Contact object.