Maintenance

The VIA Group understands how disruptive a system breakdown can be, and we have designed our support agreements to provide more than just maintenance repairs - they provide peace of mind. Our support agreements are The VIA Group's commitment to our customers to maximize your system readiness, system use and system availability, and assure you the competitive advantage.

How you benefit:

1) Superior support: With our Maintenance and Support Solutions, you will leverage our technical knowledge and experience. Our wide range of voice processing services ensures that there is a solution to fit your needs.

2) Faster, more responsive service: When you have a VIA Group Service Agreement, you are a priority customer. Your request receives top level response and resources. You can rest assured that The VIA Group Customer Service Team is at your disposal.

3) No budget surprises: With our service offerings, you enjoy reliable support - completely budgeted. No more worries about expensive and unexpected charges for parts or labor. Your clear expectations and our guaranteed deliverables come together to ensure that your voice processing needs are always professionally and reliably handled.

4) Expertise: The VIA Group provides expert knowledge of customization and options on your systems. Our technicians are trained to resolve problems correctly the first time, and always as quickly as possible.

5) Access to system parts: Strict quality control is a top priority. You can be assured of obtaining high quality parts that are shipped rapidly and that will work on arrival.

6) Escalation paths: Our Customer Service Team has 24-hour access to the Technical Support Groups of every product we cover; these specialized groups exist exclusively to provide second-level maintenance and post-installation system support to distributors like The VIA Group.

At other times, changes occur in your business environment: people move to new offices, new departments are created, new system reports are needed, features and applications need to be optimized. The VIA Group will be there for you then, too.

You will capture the full benefit of your investment when The VIA Group's continuing services come in to play, including help desks, assistance with MACs (moves, adds & changes), diagnostic tools, parts logistics, system administration, problem resolution, preventive maintenance, and support for customized applications.

The VIA Group wants to be your partner, working with you to combine leading edge products with the know-how to create successful business solutions. Our service offerings are designed to your specifications, and our value proposition is centered on you - simply put, we will do whatever it takes to meet your priorities.