Professional Services

As a professional services-led solutions provider of unified communications, VIA prides itself on its full-service national capabilities which are focused on legacy and IP messaging, unified/converged communications and related technologies including:

• Technical Consulting
  • Needs analysis and design consultation 
  • System design and configuration 
  • Migration planning
  • Message interoperability and networking

• Service Offerings
  • Project management
  • System Installation
  • Administrator, support staff and end-user training
  • System Deep Dive Training
  • First Day of Service support
  • 30 day service support for all implementations
  • Post implementation moves, adds and changes
  • Help desk services
  • Maintenance/post-warranty coverage
  • Business continuity and disaster recovery
  • VIACare

• Software Applications
  • Custom integration tools and solutions
  • System administration tools and solutions
  • Custom migration tools and solutions