Communications Enabled Business Process (CEBP)
Communications Enabled Business Processes (CEBP) is the integration of communication system features and functionality into existing software business applications and processes.
Simply put, "communications enabling" a business process could involve embedding context sensitive contact information into an application to easily find and communicate with the right resource at the right time. It could also involve automating communications methods based on business process events to eliminate the need for manual intervention. CEBP can be a very broad range of applications that seamlessly leverage communications systemsto automate the manual communication processes required of employees, in order to improve their productivity.
The Via Group understands the use of communications systems to improve work efficiency and to streamlining processes and recognizes that CEBP plays an important role in discovering and implementing new ways to improve efficiency for our customers.
Via offers services for custom application development as well as software add-ons to expand the features and functionality of the communications systems that they service and deliver.
Our History
The Via Group has been building custom communications applications and integrating them into customer processes for almost two decades. Before the world was introduced to Voice over IP (VoIP) and Unified Communications (UC), The Via Group was integrating traditional telephony and voicemail systems with IP network applications. Before mobile or wireless internet, The Via Group was providing remote users with telephony based interfaces to their work network and resources. Before scanned documents could be downloaded from the Internet, The Via Group was building automated fax delivery systems for legal documents.
With the introduction of VoIP and Unified Communications, the ability to deliver CEBP solutions for Via customers has only expanded. With today's technology, rich presence can be added to applications, making the right people for the right problem easier to find. With UC, there are many more methods of communication available. Because we now live and work the world of VoIP, applications are able to be smarter and faster than we've ever seen with past technologies. Count on The Via Group to consult with you on how you can leverage CEBP with your existing business systems and processes to multiply the return in your technology investment.
