Microsoft Premier Support for Lync Partners

Delivering a comprehensive support plan through The Via Group for Microsoft Lync solutions.

Overview

In selecting a communications platform, the availability of quality support, as well as having a range of options to address specific needs, is critical. Developed to meet your expectations for rapid issue management and proactive maintenance, Microsoft Premier Support for Lync Partners™ (PSLP) offers you a Via comprehensive end-to-end communications solution backed by Microsoft Premier Support escalation engineers.

Our Goal

At Via, our goal is to deliver a high level of supportability and responsiveness for your multi-vendor voice infrastructure and complex systems.

Why Via?

Via possesses unique skill sets and knowledge base acquired through our heritage from the telecom side of the industry.  Via has long differentiated itself in the crowded Microsoft Partner eco-system. We are able to offer the collaborative business solutions, PBX integration, and telephony inter-dependencies with voice deployments of Lync. Customers like yourself desire our solutions and services based upon our solid and long standing foundation of IT and Voice experience, technical expertise, and maintenance and support practices.

How the Offering Works

Now, you can select a single-support contract and point-of-contact, working with an experienced Telecom partner who knows the voice business. We, as a certified PSLP Voice Partner, can provide a more integrated and valuable voice support experience for your Microsoft Lync Enterprise Voice deployment.
When support escalation is needed, Via will be your single point of contact and solution provider.

Delivering a support model that is as integrated as your infrastructure

  • Work with The Via Group, who knows your voice network environment and who can provide the critical support with the assurance of being backed by Microsoft Premier Support escalation engineers
  • Get priority access to maintenance of your voice solution, helping to ensure that the escalation happens as quickly and seamlessly as possible
  • Take advantage of the commitment from Microsoft, through a co-delivery support process with The Via Group, to review the architecture of the solution to help make sure it's supportable before deployment

Providing high levels of expertise

  • The qualification process for Via to achieve a Microsoft Premier Support for Lync Partners certification includes extensive training and thorough assessment tests on an annual basis
  • Certification requirements evaluate not just our company, but our people, helping ensure that your organization is being supported by highly-qualified experts
  • Escalation issues will be supported directly by The Via Group, and is backed by Microsoft Premier Support escalation engineers, facilitating faster resolutions
  • You can rely on a single source coordination of escalation through The Via Group with our collective co-delivery support resources responding quickly to resolve issues, while offering minimum duplication
  • Offering priority access to Microsoft Tier 3 support resources through The Via Group
  • The Via Group has a dedicated Microsoft Technical Account Manager (TAM) who helps coordinate support, escalate urgent issues, and deliver proactive services.

Offering priority access to Microsoft Tier 3 support resources through The Via Group

  • The Via Group has a dedicated Microsoft Technical Account Manager (TAM) who helps coordinate support, escalate urgent issues, and deliver proactive services.

For More Information: View Our Frequently Asked Questions Page