Via's Full Service
Turnkey or working together, The Via Group simplifies consulting. By working with the customer's IT and telephony staff, Via leverages existing talent and system resources to provide robust solutions with minimal out of pocket costs.
Via delivers most projects remotely. Often we meet onsite for the Assessment phase, then deliver the remaining work over Lync web conferencing or any number of other tools. Remote delivery allows us to reduce travel time costs and speed deployment.
Project Management
Via project management and methodology ensures that every project is successful. Every Via project includes Project Management. Via's project managers have developed expertise in voice and UC-related projects to deliver each project by adding effective planning, resource management, and coordination.
Assessment
Project-related Assessments
An assessment precedes every service offering, large or small. Via consultants start with a snapshot of each system related to the customer's project and use that documentation throughout the engagement cycle. Via's Site Survey form provides information needed to design, to deploy, and to support our customers' environments. Via's Site Survey documentation provides a standard format so that ViaCare support specialists have the information they need to support our customers. Risk assessment is included in every project to ensure that every project considers those risks that can impact user and system productivity.
Validation and Recommendation Assessments
In many cases, customers have deployed without adequate planning—systems grow without proper consideration. Via analyzes and documents current systems, flags issues, rates each subsystem's implementation, and makes recommendations where improvement is possible. In many cases, Via identifies areas for reducing cost, complexity, and going beyond the level of meeting best practices. Via's long history of voice and UC experience and our design engineers' ability to "think outside the box" often pays for itself and provides dividends.
Network Voice over IP (VoIP) and UC Assessments
Via analyzes network environments for VoIP and UC readiness. Using simple or comprehensive tools, Via can identify issues before they are problems—either before a VoIP project or after deployment. A network assessment is always a good idea before adding UC services, such as video, that can tax the network's ability to deliver quality voice and real-time streaming applications.
Simple assessments ensure that the network is prepared for VoIP or UC deployment.
Complex network assessments measure utilization at specific protocol levels and identify utilization baselines. Then Via UC design engineers work with customer staff to estimate the amount of traffic that UC applications will generate. Comparison between baselines and estimates assist the customer in making decisions about for improvements to the network to support VoIP and UC applications.
Network troubleshooting assessments identify issues that are responsible for voice and real-time streaming issues.
Where required, Via uses sophisticated network monitoring tools to view current network conditions and network utilization to the protocol level within and between locations (LANs and WANs).
Support
ViaCare 9x5 and 24x7 Tier 1 and 2 support for Avaya ,Microsoft, and other supported applications and services
